Frequently Asked Questions (FAQ)
This page is here to help you find quick answers to common questions about our store, orders, shipping, payments, and more. If you don't find the information you need, please don't hesitate to Contact Us — our team is always ready to help.
✅ 1. What type of products do you sell?
We specialize in premium designer-inspired sneakers that deliver exceptional quality and style. Our products are carefully crafted with high-grade materials and feature designs inspired by the world's most iconic fashion houses and streetwear brands.
Quality Promise: Every pair is inspected for quality before shipping and comes with our 30-day satisfaction guarantee.
🏬 2. Do you have a physical store?
No — we specialize exclusively in online shopping to offer you the best prices and the widest selection of designer-inspired sneakers, directly from our trusted suppliers.
🔒 3. Is it safe to shop on Neleux?
Absolutely. We take your security seriously. Our website uses a secure SSL certificate during the checkout process, and your payment details are encrypted through trusted, secure payment gateways. Your payment information is never stored on our servers.
💳 4. What payment methods do you accept?
We accept:
• Credit Cards: Visa and MasterCard
• Cryptocurrency: Bitcoin, Ethereum, and other major cryptocurrencies
Important: Cryptocurrency payments are non-refundable due to blockchain technology limitations.
📦 5. How can I track my order?
Once your order ships, you can email us at neleux@gmail.com with your order number. We'll provide your tracking number and carrier information (DHL, FedEx, USPS, Aramex, or UPS).
🚚 6. Do you ship internationally?
Absolutely! We ship worldwide with free shipping on all orders — whether it's a single item or a bulk order.
⏱️ 7. How long does shipping take?
• Processing: 1-2 business days
• Shipping: 3-7 business days worldwide
• Tracking: Provided within 24 hours of shipment
🌍 8. Do I have to pay customs taxes or duties?
We offer free worldwide shipping on all items. However, international orders may be subject to local customs duties and taxes, which are the buyer's responsibility. Customs rules vary by country.
🔄 9. What's your return policy?
• Credit Card Purchases: 30-day return policy for unworn items
• Cryptocurrency Purchases: Non-refundable (final sale)
• Free Exchanges: Available for size/color changes within 30 days
❌ 10. Can I cancel my order?
Orders can be cancelled within 2 days of being placed — before they are processed and shipped. Once an order has been shipped, cancellation is not possible, but our return policy may apply (payment method dependent).
📦 11. Can I place a bulk order?
Yes! We're happy to provide special quotes for large volume orders. Please email us with:
• The products you're interested in
• The exact quantity you need
• Your desired delivery timeframe
• Any special packing requirements
We'll respond with a custom quote within 24 hours.
💵 12. Will I be charged extra fees by my bank?
Some banks or credit card issuers may charge an international transaction fee. Please check with your bank for details about their international payment policies.
💬 Still have questions? Reach out anytime at neleux@gmail.com — we're here to help!