Customer Service
At Neleux, we are committed to providing you with excellent customer service and dedicated support. Our goal is to ensure your shopping experience is smooth, enjoyable, and completely satisfactory.
🛡️ Our Service Promise:
• Fast Response: We reply to all inquiries within 24 hours
• Expert Guidance: Our team helps you find the perfect designer-style sneakers
• Order Tracking: Real-time updates on your shipment status
• Quality Assurance: Every pair is carefully inspected before shipping
• Free Worldwide Shipping: On all orders, delivered to your door
📞 Contact Us:
• Email: neleux@gmail.com
• Live Chat: Available Monday-Friday, 9AM-6PM EST
• Contact Form: Quick inquiry submission on our website
📦 Order Support:
• Pre-Order: Style advice and sizing guidance
• During Order: Tracking updates and delivery coordination
• Post-Order: Returns, exchanges, and satisfaction follow-up
🔄 Easy Returns & Exchanges:
• 30-day return policy for unworn items
• Simple return process with clear instructions
• Quick exchanges for size or style changes
Your satisfaction is our priority. We're here to make your designer-style sneaker experience exceptional.
Email us at neleux@gmail.com - we're always ready to help!