Privacy Policy
This Privacy Policy describes how Neleux ("we", "us", "our") collects, uses, and discloses your information when you access our services, applications, website(s) ("Site"), and any mobile application that links to this Privacy Policy ("Application"). By using our Site or Application, you consent to the collection, use, and sharing of your information as described here.
We may update this Privacy Policy from time to time. Continued use of our services after any changes constitutes your acceptance of the revised policy.
1. What Does This Privacy Policy Cover?
This Privacy Policy covers how Neleux treats personally identifiable information ("Personal Information") that we collect when you access or use our Site or Application, and any Personal Information shared with us by our business partners.
This Privacy Policy does not apply to third parties that we do not own or control, including other websites or services such as Facebook, Google, or Twitter ("Third Party Services"). We encourage you to review the privacy policies of any Third Party Services you access.
2. What Information Do We Collect?
a) Information You Provide: When you register for an account, sign in through a Third Party Service, make a purchase, or contact us, you may provide us with Personal Information such as your name, email address, shipping address, username, or password.
b) Automatically Collected Information: We automatically receive and log information from your browser or device, such as your IP address, cookie data, pages visited, and (if enabled) location data when you use our Application.
c) Cookies and Tracking Technologies: We use cookies and similar technologies to recognize your browser, personalize your experience, and collect statistical usage data. You can manage cookie settings through your browser.
d) Third Party Services: If you link your account to Third Party Services (like Facebook or Google), we may receive information such as your profile data, gender, age, interests, and location. You can control what information is shared through your Third Party Service settings.
e) Financial Information: We do not directly collect or store your payment details. Credit card payments are processed by our trusted third-party payment processors. Cryptocurrency payments are processed through secure blockchain networks and are non-refundable due to their irreversible nature. Their use of your information is governed by their own privacy policies.
3. How Do We Use Your Information?
We use your information to:
• Provide and improve our services
• Personalize your experience
• Communicate with you (e.g., order confirmations, newsletters)
• Respond to your inquiries
• Analyze usage trends to enhance our Site and Application
• Protect our rights and prevent fraud
You may unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in our emails. Note: Certain communications related to transactions or account information are not subject to unsubscription.
4. Do We Share Your Information?
We do not sell or rent your Personal Information. We may share your information only in these situations:
• With Agents and Service Providers: We may share information with trusted companies and individuals who perform services on our behalf.
• With Business Partners: We may partner with other businesses to offer joint services or promotions.
• For Business Transfers: If Neleux is acquired or merges with another company, your information may be transferred to the new owners.
• For Legal Requirements: We may disclose information if required by law or to protect the rights, safety, and property of Neleux, our users, or others.
• With Your Consent: We may share information for other purposes with your explicit consent.
We may also share non-personal, aggregated information (e.g., usage statistics) with partners for analytics and service improvements.
Geographic Considerations: As an international business, your information may be processed in different countries where our service providers operate, always with appropriate safeguards in place.
5. Is My Information Secure?
We use appropriate physical, electronic, and procedural safeguards to protect your Personal Information. These include SSL encryption and secure servers. However, no system can be completely secure — so please use caution and protect your own login information.
6. Accessing and Updating Your Information
You have the right to:
• Access your Personal Information
• Update or correct your data
• Request deletion of your account (subject to legal requirements)
• Port your data to another service
You can manage these through your account settings or by contacting us at neleux@gmail.com. For information managed by Third Party Services, you must update it directly with those services.
7. Children's Privacy
Neleux does not knowingly collect or solicit Personal Information from children under the age of 13. If we learn that we have collected information from a child under 13, we will delete it promptly.
8. Your Choices
You can use many features of our services without registering. You can unsubscribe from marketing emails using the link in any promotional email we send you. Please note that you may still receive important service-related communications.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on our Site or sending an email. Please review this page regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
📧 Email: neleux@gmail.com
🌐 Website: www.neleux.com
📍 Response Time: Within 24 hours